Returns & Exchanges
At New Chapter, we want you to love every piece you wear, which is why we offer a 30-day return window for all unworn apparel in its original condition. If your order isn't the perfect fit for your next chapter, we've made the exchange and refund process simple and seamless.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Place the items in their original packaging with all tags attached, ensuring the garment is free from any signs of wear or damage.
Label and Ship
Download and print your prepaid shipping label, affix it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects your return, we will process your refund to the original payment method or ship your new exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing